Magento Support

Magento Support Services

If you’ve found yourself on this page then you most probably have a Magento website, and are looking for a reliable, professional company to provide Magento Support.

‘The Website Guy’ can provide a wide range of Magento services for online sellers, including but not limited too;

Catering for companies of all sizes, ‘The Website Guy’ is here to help with a friendly affordable solution to suit your online business leaving you to concentrate on what’s important.

PAYG - Priority SupportPer Hour£60

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  • 30 Minute Billing Increment
  • 1 Hour Minimum Billing
  • Same/Next Day

Magento Support Packages

The Website Guy are pleased to offer a range of Magento Support Contracts for existing and new clients. We can take care of all your Magento and website management needs and put together a customised plan to suit. This includes but is not limited to Magento catalogue updates, promotion creation, Magento extension installation, Magento upgrades (must already be at Magento CE version 1.6+), comparison shopping feed development, diagnosing Magento related problems, SEO, reporting and advice.

GoldPer Month£119

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  • Magento Core Updates
  • Magento Patches
  • M2ePro Updates
  • Extension Updates*
  • Priority Support @ Normal Rate
  • Store Error Monitoring
  • Scheduled Database Maintenance

PlantinumPer Month£ POA

Sign Up
  • Magento Core Updates
  • Magento Patches
  • M2ePro Updates
  • Extension Updates*
  • Priority Support @ Standard Rate
  • Store Error Monitoring
  • Scheduled Database Maintenance
  • Server Maintenance
  • Phone Support
  • …..And Much More

The support plans listed above are available to new and existing clients, and based on availability, support plans are subject to a minimum 3 months commitment. Your Magento installation will need to be hosted by one of our Magento Hosting partners or hosted on our own servers. If your site isn’t hosted by ourselves or a recommended partner then please let us know and we will discuss the options or if you are interested in our Magento Support Contract get in touch (email support@thewebsiteguy.xyz).


Contact 'The Website Guy'





What’s Covered

Keep your Magento site up-to-date with the latest features as they are released from Magento.

Keep your Magento site secure with the latest security patches as they are released from Magento.

We know so many of you rely heavily on the use of M2ePro, that’s why we like to handle your updates and ensure your business runs as smoothly as possible.

*We will update your magento extensions but this does not include the cost of the extensions or any subscription to extension providers. Extensions which has been modified or have conflicts won’t be covered unless agreed when subscribing to one of our magento support plans.

With all our support contracts we provide our priority support at our regular rate.

With our Magento Store Error Monitoring service, we provide a customised error page template which is configured to notify us of all errors your Magento webstore may generate, we pro-actively analyse these and provide a plan of action to fix the issues at an agreed cost/time.

With our Magento Store Error Monitoring service, we provide a customised error page template which is configured to notify us of all errors your may generate, we pro-actively analyse these and optimise your site to fix and issues.

Our inclusive upgrades and updates do not include updates to Magento 2.* from Magento 1.*

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